How to grant temporary access to your environment to Inrecruiting Support

To help resolve problems with your Inrecruiting account, you can allow Inrecruiting Support to take on the role of a User for a certain period of time.

Allowing Inrecruiting to access your account as a User does not affect your license or the limit of available users.

The setting for temporary Inrecruiting access by the Inrecruiting Support is part of the security settings. This setting is disabled by default and can be enabled by any User.

You can grant access to the installation for a certain period of time, or indefinitely, and you can disable it at any time.

To guarantee Inrecruiting access to your environment:

• click on the top right of the "i" icon of info
• click on Support Account Activation
• check whether the agent who requested access is already listed by selecting Search existing helpdesk users. If available, select the agent and click Activate Helpdesk
• Otherwise, click on Create helpdesk user to enable a new user, assigning them a ‘Role’ with full permissions (e.g. Administrator) so that they can have full access to the platform's features and perform the necessary checks.

To close access to your environment to Inrecruiting:

• click on the top right of the "i" icon of info
• click on Support Account Activation
• click on Disable HelpDesk from the Active Helpdesk Users section