To help resolve problems with your Inrecruiting account, you can allow Inrecruiting Support to take on the role of a User for a certain period of time.
Allowing Inrecruiting to access your account as a User does not affect your license or the limit of available users.
The setting for temporary Inrecruiting access by the Inrecruiting Support is part of the security settings. This setting is disabled by default and can be enabled by any User.
You can grant access to the installation for a certain period of time, or indefinitely, and you can disable it at any time.
To guarantee Inrecruiting access to your environment:
- click on the top right of the "i" icon of info
- click on Support
- Assign the "Administrator" role
- click on "Activate HelpDesk"
To close access to your environment to Inrecruiting:
- click on the top right of the "i" icon of info
- click on Support
- click on "Disable HelpDesk"